An agent assistant needs a variety of hard skills to excel in their role. They must be proficient in customer service, as they'll be dealing with inbound and outbound calls. Knowledge of insurance policies, including life, auto, and health insurance, is also crucial. They should be able to develop leads, schedule appointments, and process policy changes. Additionally, they need to be familiar with tasks such as making travel arrangements and managing payroll.
On the other hand, an agent assistant also requires several soft skills. They must be able to handle customer complaints and provide solutions. They should be organized, as they'll be tasked with administrative duties such as filing and managing office supplies. They must also be able to work independently, making phone calls and managing their own time.
Below we've compiled a list of the most critical agent assistant skills. We ranked the top skills for agent assistants based on the percentage of resumes they appeared on. For example, 17.2% of agent assistant resumes contained customer service as a skill. Continue reading to find out what skills an agent assistant needs to be successful in the workplace.
The eight most common skills for agent assistants in 2024 based on resume usage.
